Privacy Policy

Protecting your privacy:
At Philippa Herbert Ltd. we are committed to protecting the privacy and security of our clients and site visitors. We understand and respect how important privacy is to you.

How we use your information:
To process your orders and deliver your purchases we need your name and contact details as well as your payment information, we will not hold onto any payment details once a purchase has been made, for your security this information will need to be re-inputted by you if you make further purchases.

We will collect the information you give us when you browse our site including your IP address and device type and, if you choose to share it with us, your location data, as well as how you use our website.

We will anonymise personal information and aggregate it and use it to test our IT systems, research and develop our products, data analysis and improving our site to give you a better experience.
We will not sell any of your personal data to any third party, that’s not out style! We do, however need to share some of your data with the company we use to deliver your purchases, our website hosts and our payment providers such as Stripe and our professional advisors including lawyers and accountants; as well as companies approved by you such as social media sites should you choose to link your account to us. To help prevent and tackle fraud we may need to share information with credit reference agencies, law enforcement and fraud prevention agencies.

Philippa Herbert Ltd. will advertise online to keep our clients aware of our new collections, promotional offers and other things going on at Philippa Herbert Ltd. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks.

Philippa Herbert Ltd. is registered for Data Protection and your data is safeguarded in accordance with the Date Protection Act 1998.

Keeping hold of your information:
We will hold onto your information for as long as you have your account with Philippa Herbert Ltd or as long as is needed to be able to provide the services to you.

As part of our work it may be necessary for us to retain and securely store sensitive information given to us by our clients for the purposes of creating bespoke jewellery and castings. We will never share this information with anyone outside of Philippa Herbert Ltd. It is our practise to retain this information for a reasonable period of time in case of repeat/replacement orders as requested by our clients. If you would prefer us not to keep such information, we will return it to you at your expense or destroy. Please contact our Customer Services Department on customercare@philippaherbert.co.uk

We will hold onto your information if necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may need to keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide services to you. You have the right to be informed about how your personal information is being used, if you are unsure please do contact our customers services department. You have the rights to access the personal information we hold about you and you have the right to request that we correct inaccurate personal information we have. You have the right to request that we delete your data and stop direct marketing messages.

If you have any questions regarding the above please do contact our customer services department on. You have the right to complain to your data protection regulator which, in the UK is the Information Commissioner’s Office.