Cancellation & Returns

*Please note bespoke and engraved items cannot be returned to Philippa Herbert Ltd.  Please make sure your design and engraving instructions are correct when ordering*

Cooling-off Period: customers are legally entitled to cancel an order within 14 working days of receipt of the product and return it for a full refund provided that the goods are returned to us in perfect condition with all original packaging.  You must notify us by email at customercare@philippaherbert.co.uk or by telephone us on +44 (0)20 4534 8973.

Please note, this doesn’t apply to any products that are engraved or bespoke.  These items are special orders, which means that the piece will be made or customised specially for you. This includes 18ct gold and platinum pieces as well.  Because of this, these pieces of jewellery and gifts cannot be returned or exchanged under any circumstances.  For reasons of hygiene, we are unable to offer exchanges or refunds on earrings.

Cancellation: if you realise you have made an error and want to cancel your order, please contact us.  It may be too late to cancel the order in which case you will need to return it as below.

Please note you cannot cancel or return any engraved jewellery & gifts, bespoke jewellery & gifts.

All orders are subject to availability.  We do our best to keep our online stock updated, but it is possible that an item goes out of stock after your order has been accepted.  If this happens, Customer Care will get in touch as soon as possible to give you a new delivery date, an alternative or a full refund.

Returns Policy: Philippa Herbert Ltd. accepts returns and exchange requests made within 14 working days from when the goods have been received by you or a third party.  Items returned must be in perfect, new and unused condition with all its original packaging.  We will not accept any items that bear any signs of use. Returns received after the 14-day period and up to 28 days will only be accepted at the discretion of Philippa Herbert Ltd for a credit note.  A credit note is valid for one year from the date of issue.  Returns received after the 28 day period will not be accepted and will be returned to you.

Please note that we cannot accept returns for engraved jewellery & gifts, bespoke jewellery & gifts or casts.

Damaged or Faulty Goods: in the unlikely event you receive goods which are damaged or faulty please contact us on 020 4534 8973 or customercare@philippaherbert.co.uk within 7 working days of receiving your order and we will endeavour to replace your damaged goods as quickly as possible once we have received the items.

Returning an item to us: please ensure that you include your name and address and whether you require a refund or exchange.   Items must be returned to us in perfect, unused condition with all the original packaging to: Customer Care, Philippa Herbert Ltd, Office 244, The Engine Room, 18 The Power Station, London SW11 8BZ.  We advise that items returned to us are sent via registered post and a proof of postage certificate is obtained, as we cannot be responsible for goods lost or damaged in transit.  For all returns, except where items are faulty, you will be required to arrange and pay for the return of the items to us.

Items returned must be new and in an unused condition with all the original packaging and invoice/receipt.  We will not accept any item which bears any indication that it has been used, in such cases, the item will be returned to you.

Warranty: your Philippa Herbert Ltd. jewellery is guaranteed for a year from date of purchase; should you experience any problems with your jewellery in this time please do not hesitate to contact us and we will endeavour to rectify any issues as quickly as possible.